Legal Privacy Policy
Privacy Policy
This policy explains what information Construct Pro collects when you use our service or send us a text message, and what we do with it.
1. Who we are
Construct Pro is an equipment and maintenance operations platform operated by Dialogica Solutions (“Construct Pro”, “we”, “us”). Construct Pro is used by construction and fleet organizations to track equipment, coordinate maintenance, and manage field work orders. If you use Construct Pro through your employer or a contractor, that organization is our customer and controls the workspace you use.
2. What we collect
Information you or your organization provide
- Account information — name, work email address, phone number, role, and organization membership, provided by you or your organization's administrator.
- Work records — maintenance requests, work orders, equipment readings, photos, notes, and related operational data you or your organization submit through the app or by text message.
- Support and sales inquiries — information you send us through our contact form or by replying to our messages.
Information collected automatically
- Usage and diagnostic data — logs of requests and errors (kept as structured technical events), used to operate and secure the service.
- Telematics data — when your organization connects an equipment-telematics source (e.g. KOMTRAX, Samsara), meter readings and location points for the equipment your organization is authorized to track flow into Construct Pro under that connection.
3. Text messages (SMS/MMS)
If you text a photo or description of a maintenance issue to a Construct Pro intake number, we receive:
- Your mobile phone number;
- The message content and any photos you send;
- Message metadata (timestamps, message identifiers) needed to route and de-duplicate the request.
Messages are processed through Twilio (our messaging provider) and routed to the maintenance queue of the organization your number is registered with. We only accept intake texts from numbers enrolled by a customer organization; unknown numbers receive no substantive response. Texting us is optional — you can always submit work requests inside the app instead. Message and data rates from your carrier apply. See our SMS Terms for opt-out instructions (reply STOP).
4. How we use it
- To provide the service: routing work requests, maintaining equipment records, and supporting your organization's operations.
- To respond to support, sales, and account inquiries.
- To keep the service secure, available, and compliant — including rate limiting and abuse prevention.
- To improve the product in aggregate; we do not sell your personal information.
5. Sharing & processors
We do not sell your personal information. We share it only with:
- Service providers that process data on our instructions — cloud hosting (Railway), authentication and database services (Supabase), and messaging (Twilio for SMS/MMS).
- Your organization — if you use Construct Pro through an employer or contractor, they can see the work records and messages you submit, as the controllers of that workspace.
- Authorities — where required by law, legal process, or to protect rights and safety.
6. Retention
Account and work-record data is retained while your organization is a customer and for a reasonable archival period after termination, as agreed with the customer organization. Technical logs are retained for a limited security-and-debugging window. Message content received by SMS intake is retained as part of the work record it created. You can ask us to delete data as described in Section 8.
7. Security
We protect data with encryption in transit, access controls, and per-organization isolation in the application layer. Phone numbers and message bodies are never written to technical logs — routing uses one-way fingerprints. No system is perfectly secure; if a breach affects you, we will notify affected customers and users as required by law.
8. Your rights
Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise any of these:
- Contact your workspace administrator (fastest for work records), or
- Email us at support@construct-pro.net from your work address.
We respond within a reasonable period and may need to verify your identity or confirm your organization's instructions. We do not discriminate against you for exercising your rights. If you are unsatisfied, you may complain to your local data-protection authority.
9. Children
Construct Pro is a business tool and is not directed to children under 16 (or under 13 in the United States), and we do not knowingly collect their personal information. If you believe a child has provided us personal information, contact us and we will delete it.
10. Changes
We may update this policy as the service evolves. The effective date above always reflects the current version; material changes will be announced to customer organizations. Continued use after a change means you accept the updated policy.
11. Contact
Questions about privacy: support@construct-pro.net.